We may collect the following categories of personal information:

• Contact details: Name, address, billing address, shipping address, phone number, email address
• Financial information: Credit card, debit card, financial account numbers, payment card information, transaction details
• Account information: Username, password, security questions, preferences and settings
• Transaction information: Items you view, cart items, wishlists, purchases, returns, exchanges, cancellations, and past transactions
• Communications: Information included in customer support inquiries and messages to us
• Device information: Device type, browser, network connection, IP address, unique identifiers
• Usage information: How and when you interact with or navigate our Services

We collect personal information from:

• Directly from you: When you create an account, visit the Services, communicate with us, or provide information
• Automatically: Through your device when you use our products or services, and through cookies and similar technologies
• Service providers: When we engage them to enable certain technology
• Partners or third parties: Information received from business and marketing partners

We use your personal information for:

• Provide Services: Process payments, fulfill orders, manage accounts, remember preferences, send account notifications, arrange shipping
• Marketing: Send promotional communications via email, text, or mail; show online advertisements based on your activity
• Security: Authenticate your account, prevent fraud, detect illegal or unsafe activity, protect public safety
• Customer Support: Respond to inquiries, provide customer service, maintain our business relationship
• Legal Compliance: Comply with applicable law, respond to legal requests, enforce our terms and policies

We may disclose your personal information to:

• Shopify and service providers: For IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping
• Business and marketing partners: For marketing services and personalized advertising (see your rights section for opt-out options)
• Third parties: When you consent or direct us to share information, such as for shipping
• Affiliates: Within our corporate group
• Business transactions: In connection with mergers, bankruptcies, or other business transactions; to comply with legal obligations; to enforce our terms

Our Services are hosted by Shopify.

Shopify collects and processes personal information about your access to and use of our Services to provide and improve them. Your information may be transmitted to Shopify and third parties that may be located outside your country.

To protect and improve our business, we use Shopify enhanced features that incorporate data from your interactions with our store, other merchants, and Shopify. Shopify may be responsible for processing your personal information for these purposes.

To learn more about Shopify's privacy practices, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Our Services may include links to third-party websites. We do not control these sites and are not responsible for their privacy or security practices.

Please review their privacy policies and terms before using them. We do not endorse or assume responsibility for the accuracy, completeness, or reliability of information on these sites.

Information you share on public or semi-public venues, including third-party social media platforms, may be viewable by others without limitation.

Our Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction.

If you are a parent or guardian and your child has provided us with their personal information, please contact us to request deletion.

As of the Effective Date, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.

How long we retain your information depends on:

• Whether we need it to maintain your account
• Whether we need it to provide Services
• Legal obligations
• Dispute resolution
• Enforcing contracts and policies

Please note: No security measures are perfect. We recommend you do not use unsecure channels to communicate sensitive or confidential information to us.

Depending on where you live, you may have some or all of the following rights:

• Right to Access / Know: Request access to personal information we hold about you
• Right to Delete: Request that we delete personal information we maintain about you
• Right to Correct: Request that we correct inaccurate personal information
• Right of Portability: Receive a copy of your personal information and request that we transfer it to a third party
• Manage Communication Preferences: Opt out of promotional emails anytime using the unsubscribe option

Note: These rights are not absolute and may apply only in certain circumstances. We may decline your request as permitted by law.

To exercise any of these rights:

• Use the options indicated on our Services, or
• Contact us using the contact details provided below

We will not discriminate against you for exercising any of these rights.

We may need to verify your identity before processing your request, as permitted under applicable law.

You may designate an authorized agent to make requests on your behalf. We will require proof of authorization and may ask you to verify your identity directly.

We will respond in a timely manner as required under applicable law.

Yes, you can opt out of promotional emails anytime by using the unsubscribe option displayed in our emails to you.

If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have made.

If you have complaints about how we process your personal information:

• Contact us using the contact details provided below
• Depending on where you live, you may have the right to appeal our decision
• You may lodge a complaint with your local data protection authority

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

When we update it, we will:

• Post the revised Privacy Policy on our website
• Update the "Last updated" date
• Provide notice as required by applicable law

Your personal information may be transferred, stored, and processed outside the country you live in.

If we transfer your information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as:

• European Commission's Standard Contractual Clauses
• Equivalent contracts issued by the UK competent authority
• Transfers to countries with adequate protection levels

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us:

📧 Email: support@freshnbulk.com
💬 WhatsApp: Available during business hours